When making safari booking, we ask for 40% down payment and a full payment for the Gorilla Permit. (Permits can only be booked and secured by paying!) The full payment of the Tour has to be done 6 weeks before starting the tour. Sometimes our guest prefer to pay cash on arrival. This is also possible, but we need the payments for Gorilla Permits and Chimp walks on our account at the time of booking. These are only guaranteed by paying to UWA (Uganda Wildlife Authority)
Cancellation Policy
We have the following cancellation conditions: Gorilla Permits in Uganda (rules by Wildlife Authority!) 91 days before tracking 70% refund 90-46 days before tracking 50% refund 45- 9 days before tracking 25% refund 8-0 days before tracking no refund Gorilla Permits in Rwanda (rules by ORTPN Rwanda!) 30 days before tracking 80% refund 30- 1 days before tracking no refund Individual Tours and Group Tours 90-45 days before starting 70% refund (30% will be charged) 45-10 days before starting 60% refund (40% will be charged) 10-1 days before starting 0% refund (100% will be charged) Luxury Tours 45 days before starting 70% refund (of the advance payment) 45- 10 days before starting 50% refund (of the advance payment) 10-1 days before starting 0% refund
